Personal Training

Cancellation Policy

Booking Policy At Spinbox Studio, we strive to make the booking process easy and flexible for our clients. Please review our booking policies below to ensure a smooth experience. 1. Booking Classes Advance Booking: All classes must be booked in advance through our online booking system. Bookings open up to 14 days in advance. Late Bookings: Bookings are accepted up to 1 hour before the class start time, subject to availability. Class Capacity: Class spaces are limited and assigned on a first-come, first-served basis. Early booking is recommended. 2. Booking Gym and Spinning Bike Sessions Advance Booking: Gym and spinning bike sessions can be reserved in advance through the online booking system. Session Times: Sessions are booked in 1-hour slots and must be completed during studio open hours. Walk-Ins: Walk-ins are allowed for gym use if space is available, but pre-booking is recommended. 3. Cancellation Policy Class Cancellations: Cancellations must be made at least 12 hours before the class start time to avoid penalties. Gym and Bike Sessions: Cancellations for gym or bike slots must also be made at least 12 hours in advance. No-Shows: For class pack holders, a missed session will be deducted from your pack. For unlimited members, a CHF 10 no-show fee will be charged. 4. Late Arrivals Classes: Clients arriving more than 10 minutes late will not be allowed to join the class for safety reasons. Gym and Bike Sessions: Late arrivals may lose their booking if another client is waiting for the equipment. 5. Waitlist Policy If a class is fully booked, you can join the waitlist through the booking system. If a spot becomes available, you will be notified automatically via email or SMS. Waitlist notifications must be confirmed within 2 hours to secure your spot. 6. Payment Class and Session Payment: Bookings must be prepaid online or at the studio before the session. Membership Plans: Members with active packages or subscriptions can book without additional payment unless stated otherwise. 7. Special Requests For group bookings, private sessions, or assistance with the booking system, please contact us at info@spinboxstudio.com Contact Us: For any issues or further questions, please reach out to our team at: Spinbox Studio Sàrl Chemin du Vernay 72, Box 49 1196 Gland