REFUND POLICY

Non-Refundable Services:

1. • All memberships, class packs, gym access packs, and personal training packages are non-refundable unless otherwise stated below.

2. Cooling-Off Period for Services:

   • Clients may request a refund within 14 days of purchase if no sessions or classes have been used during this period, in compliance with Swiss law.

3. Refund Requests:

   • Refunds for services and products outside the cooling-off period will only be considered in exceptional circumstances, such as medical issues or relocation for services, or defective/damaged items for products. Supporting documentation may be required.

4. Pro-Rated Refunds:

   • If a refund is granted for an exceptional circumstance, a pro-rated amount may be refunded for the unused portion of the membership, package, or service.

Memberships (Monthly and Annual):
 

1. • Membership fees are non-refundable after the 14-day cooling-off period.

   • Refunds may be considered on a pro-rated basis for medical reasons or relocation, with appropriate documentation.

2. Class Packs (5, 10 and 20):

   • Class packs are non-refundable and expire within their specified validity period.

   • Refunds for unused packs may only be considered within the cooling-off period or in exceptional circumstances.

3. Gym Access Packs (5 and 10):

   • Gym access packs are non-refundable and expire within their specified validity period.

   • Refunds for unused sessions may only be considered within the cooling-off period or in exceptional circumstances.

4. Personal Training Packages:

   • Personal training packages are non-refundable and must be used within their specified validity period.

   • Refunds for unused sessions may be considered for medical reasons or relocation with supporting documentation.

5. Private Group Sessions:

   • Payments for private group sessions are non-refundable unless canceled by Spinbox Studio.

1. Refund Eligibility:

   • Refunds or exchanges are available for defective, damaged, or incorrect items.

   • Products must be returned in their original condition, unused, and with all original packaging within 14 days of receipt.

2. Return Process:

   • Contact info@spinboxstudio.com with your order number, proof of purchase, and a description of the issue.

   • Approved returns will receive a prepaid shipping label for the return process.

3. Non-Refundable Items:

   • Products that are used, damaged by the customer, or missing original packaging are not eligible for a refund.

4. Refund Timing:

   • Refunds for eligible products will be processed within 14 business days of receiving the returned item. Refunds will be issued to the original payment method.

1. Refund Eligibility:

   • Refunds or exchanges are available for defective, damaged, or incorrect items.

   • Products must be returned in their original condition, unused, and with all original packaging within 14 days of receipt.

2. Return Process:

   • Contact info@spinboxstudio.com with your order number, proof of purchase, and a description of the issue.

   • Approved returns will receive a prepaid shipping label for the return process.

3. Non-Refundable Items:

   • Products that are used, damaged by the customer, or missing original packaging are not eligible for a refund.

4. Refund Timing:

   • Refunds for eligible products will be processed within 14 business days of receiving the returned item. Refunds will be issued to the original payment method.

If Spinbox Studio cancels a class, session, or service, clients will be offered an alternative date or a refund for the specific session affected. For products, if an item becomes unavailable after purchase, customers will receive a full refund.

• Submit refund requests in writing to info@spinboxstudio.com.

• Include your name, the service or product in question, and any relevant documentation supporting your request.

​